FLOC FAQ
FREQUENTLY ASKED QUESTIONS:
How much does it cost to ship my order?
We offer FREE SHIPPING on all orders. *USA only at this time
How long will it take to get my order?
All FLOC products are custom printed and individually made just for you when you place your order. Production time is 3-7 days (excluding holidays and weekends). Most (97% to be exact) are shipped within 5 business days. Once packaged and ready to go, shipping time is 3 - 6 business days. Orders are shipped from our production warehouses in California or North Carolina.
What is your exchange / return policy?
All FLOC products are custom printed and individually made just for you when you place your order. Once we receive your order, our teams in California or North Carolina (depending on your shipping location) go to work printing, cutting and hand-sewing your items.
Because of the custom nature of each product, unless they arrive damaged or defective, we are unable to offer returns or exchanges.
If the item shipped to you is misprinted, damaged or defective, send an email to info@floc.us within 5 days of receiving your order and include photo's of the product. We can either issue a full refund or have a new item printed and shipped out to you. In rare cases if an item is out of stock, a full refund or exchange of equal or lesser value will be offered.
What is the best way to care for the shirts?
Leggings and crop tops are made using a dye sublimation technique that uses extreme heat & pressure to ensure the image is embedded into the fabric, making them incredibly durable with long lasting color concentration. The bright and vivid prints never fade even after multiple washings.
Tank tops, hoodies and t-shirts are made with DTG printing using eco-friendly water-based inks, giving them a softer feel and no matter how many times you wash and dry them, they won't fade.
We use eco-friendly fabric and inks - CPSIA compliant (Consumer Product Safety Improvement Act). Don't worry, we are watching out for the environment and also for your skin ;)
Recommended: Machine wash cold with like colors. Only non-chlorine bleach when needed. Tumble dry low. Do not iron decoration. Do not dry-clean.
Are all products made in the USA?
All of our products are purchased from US distributors and printed/embroidered in the USA. We make a high priority on purchasing products that are also manufactured in the USA, but at times this can be limited due to the products that our suppliers offer.
How do I get a photo on your 'Wall of Fame'?
Take a photo with your FLOC shirt on and email it to info@floc.us - we will get it posted to social media and added to our "Wall of Fame". Thanks for being part of our site!
I would like to order bulk shirts for my team, what is the process, pricing, and how long will it take?
Each product is different, so it depends on what you are looking for and how many you need. Email info@floc.us for details.
We have an upcoming fundraiser and wondered if you could donate to it?
Please email info@floc.us with the details of your fundraising event and we will get back to you.
How do I order a custom drawing? (click here to see artwork examples)
The artist, Melinda Lowry Anter, will create a "larger than life" image drawn from your photograph. If you are interested in having custom artwork done, please email info@floc.us and attach the photograph(s) you would like drawn. Please send photographs that are high resolution and have good contrast - more details in a photograph will help to create a better drawing. She will follow up to discuss further details including the size, medium, budget and timeline requested. Current timeline is approximately 6 months out. Thank you for your interest!
What if I have an idea or suggestion for a product on the site?
We love hearing from our customers and having your feedback! If you have an idea for a shirt or poster we can create and sell on our site, please email us at info@floc.us. Your idea will be discussed within our team so we can see if we can fit it in to our new products. If you want a specific drawing done for you personally, please see "How do I order a custom drawing?" For ideas that can be purchased by anyone, please email info@floc.us with your suggestion and any photos you can send that we can use for our designs (military/police/fire/K9/EMT/etc.) We are always looking for resources to create new drawings and designs. If we do use your photo, we will send you a t-shirt or poster with the recreation of your photograph. These are done at no cost to you, as long as we have the rights to the image and recreation of the image for use and for sale on our site.
Can I use some of the tactical artwork on your site for a certificate for my team?
Most of the artwork on the site has been commissioned by people or companies, so it is not available to use or reproduce. Please contact info@floc.us if you would like to discuss a specific image.
I would like a portrait done of my dog, does the artist do drawings of subjects other than tactical art?
Yes! Melinda enjoys drawing animals and she has a site dedicated to pet portraits: www.paperears.co. To view more of her portfolio artwork, visit www.behance.net/MELA_design. You can email info@floc.us with the photo you are interested in having drawn to get a quote and timeline.
How do I get more involved with Canines With a Cause (CWAC)?
Canines With a Cause is a non-profit organization dedicated to providing US Military Veterans the opportunity to overcome the challenges of PTSD and other psychological disabilities and gain independence through the process of training a dog. They are able to offer their services at no charge thanks to the generosity of individuals and businesses who donate with love and concern for our service men and women. Without the support of volunteers and donors, Canines With a Cause could not sustain their life-saving programs including shelter dog rescue and no cost dog placement and training for qualified veterans in need. To find out more about volunteering or being a sponsor, click here https://canineswithacause.org/get-involved/ . With every purchase on For Love of Country, we donate to Canines With a Cause. We want to make a big impact with this amazing organization and help as many soldiers as we can.
All designs are copyright Melinda Lowry Anter of FLOC.US
